1) Indicate marking locations
If possible, please indicate the desired location for the sample mark on the product with masking tape (or use another method that will not harm the surface).
2) Address the package to:
3159 Unionville Rd, Suite 500
Cranberry Twp., PA 16066
Attn: Sample Marking
3) Identify which Sample Marking Request Form the samples are for
Please print out the bar code for your Sample Marking Request and include it somewhere in the package where it will be easily found. (Clicking the Shipping link at the top of the online view of your Sample Marking Request will take you to the bar code). Note that bar codes taped to the outside of the box can potentially confuse UPS.
Or, if that is not possible, at least hand write the number under the bar code on the outside of the box.
Notes:
– If a customer is to send the product samples directly to Matthews, simply email the URL of this page (the page showing the bar code) to the customer. He or she can then print out the barcode and include it in the package.
– Standard return shipping of product samples is provided via ground carrier, but other methods are available if a shipping account number is provided